At Olive Branch Apartment, we understand that sometimes plans change or unexpected circumstances arise. We want to ensure that our guests feel confident and protected when booking with us. Our refund policy is designed to be fair and flexible, allowing you to cancel or modify your reservation with ease. Below, you'll find the details of our refund policy, which applies to all bookings made directly with us. If you have any questions or concerns, please don't hesitate to contact us.
Refund Policy
At Olive Branch Apartment, we want to ensure that our guests feel confident and protected when booking with us. Our refund policy is as follows:
- * Cancellation: If you need to cancel your reservation, please notify us at least 48 hours prior to your scheduled arrival date. You will receive a full refund, minus a small administrative fee.
- * Modification: If you need to modify your reservation, please notify us at least 24 hours prior to your scheduled arrival date. We will do our best to accommodate your changes, and you will receive a refund or credit towards a future stay, depending on the nature of the modification
- * Early Departure: If you need to depart earlier than your scheduled departure date, please notify us at least 24 hours prior to your new departure date. You will receive a refund for the remaining nights, minus a small administrative fee.
- * No-Show: If you fail to arrive on your scheduled arrival date without notifying us, you will be charged for the first night's stay, and the remainder of your reservation will be cancelled.
- * Refund Method: Refunds will be issued in the original form of payment, and may take up to 7-10 business days to process
Exceptions:
- * Special events and holidays may have stricter cancellation policies. Please check with us at the time of booking for specific details.
- * Group bookings (3 or more rooms) may have stricter cancellation policies. Please check with us at the time of booking for specific details.
Contact Us:
If you need to cancel, modify, or have any questions about our refund policy, please contact us ON 09162452841. We are always happy to help.